Refund Policy – Mariano Languages

Version 1.0 · Effective date: 5 July 2026

This Refund Policy explains how Mariano Languages handles refund requests for translation, proofreading and linguistic services.

1. Business Details

Trading name	Mariano Languages
Legal entity	Mariano Brotons Hurtado — Entrepreneur Individuel (EI)
SIREN	107 151 607
SIRET	10715160700010
APE / NAF code	7430Z — Traduction et interprétation
Registered address	12 Rue de la Convention, 75015 Paris, France
Email	info@marianolanguages.online
Telephone	+34 699 608 594

2. Payment Structure

Mariano Languages operates on a payment-after-delivery model. No advance payment is required. An invoice is issued upon delivery of the completed work and is payable within 14 calendar days by bank transfer.

Because payment is made after delivery:

If the client has not yet paid the invoice and requests a refund within 14 days of delivery, the invoice is cancelled in full — no payment is owed
If the client has already paid and requests a refund within 14 days of delivery, a full refund is issued by bank transfer within 14 calendar days of the approved request

3. 14-Day Satisfaction Guarantee

We offer a 14-day satisfaction guarantee on all services. If delivered work does not meet the agreed brief, the client may request a full refund within 14 calendar days of the delivery date.

3.1 ELIGIBILITY

A refund request is eligible when:

It is submitted within 14 calendar days of the delivery date
The delivered work demonstrably does not meet the written brief agreed prior to commencement

3.2 REVISION BEFORE REFUND

Where the issue can be resolved by a revision, we will offer this as the first remedy. The client may accept the revision or proceed directly to a refund — the choice is entirely the client’s.

4. Refund Procedure

Step 1 — Submit request	Email info@marianolanguages.online with subject “Refund Request”. Include your name, order reference and a brief description of the issue.
Step 2 — Acknowledgement	We acknowledge your request within 1 business day.
Step 3 — Review	We communicate our decision within 3 business days.
Step 4 — Resolution	If approved: invoice cancelled or bank transfer refund within 14 calendar days.

5. Non-Refundable Circumstances

The delivered work meets the agreed brief and the client has changed requirements after delivery
The request is submitted after the 14-day window without exceptional circumstances
The client provided inaccurate or incomplete source materials that affected output quality

6. Governing Law

This policy is governed by French law. Disputes shall be submitted to the competent courts of Paris, France.